Flamez Casino Terms of Use
In Canada, timing usually depends on verification and the withdrawal method you choose. Payment-method verification can take 12-24 hours, while identity and address checks may take 24-48 hours. After verification is complete, e-wallet withdrawals typically process within 24 hours.
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Bank transfers generally take longer and may require 3-5 business days. Processing speed can also vary based on your selected method and current verification status. We do not charge withdrawal fees, although your payment provider may apply its own charges.
Payment Method
Deposits and withdrawals follow method-specific requirements designed for security and responsible play. Minimum deposit amounts vary by option and typically start at €10 for most methods. Maximum deposit limits can be adjusted through account settings or with customer support, subject to responsible gambling and regulatory requirements.
- Minimums and limits depend on the payment method you select.
- Withdrawals require completed account verification before first requests are processed.
- Additional documentation may be requested to meet anti-money laundering and player protection requirements.
- Withdrawal timing depends on the method and verification status, not only on when the request is submitted.
Flamez Casino
Using our services means agreeing to our terms once your account is created. We operate under European gaming regulations and maintain licences from recognised gambling authorities. All gaming activity must comply with applicable laws in your jurisdiction, and you are responsible for ensuring participation is legal where you live.
Account registration requires accurate personal information, including full name, date of birth, address, and contact details. False or misleading information may lead to account suspension and forfeiture of funds. Players must be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher.
Residence Verification
Verification helps support safe play and reliable payouts by confirming identity, address, and payment ownership. Additional documentation may be requested at any time to meet compliance obligations and player protection requirements. Personal data is collected and processed in line with European data protection regulations for account management, compliance, and service improvement. We never sell information to third parties for marketing purposes.
| Option | Arrival Time | Notes |
|---|---|---|
| Minimum deposit (most methods) | Typically starts at €10 | Minimums vary by payment method and may differ by option. |
| Verification: Government ID | 24-48 hours | Identity confirmation is required before first withdrawal processing. |
| Verification: Proof of Address | 24-48 hours | Residence verification may be requested again for compliance checks. |
| Verification: Payment Method | 12-24 hours | Financial security checks; additional documents can be requested for AML. |
| E-wallet withdrawals | Within 24 hours | Timing depends on the chosen method and verification status. |
| Bank transfer withdrawals | 3-5 business days | Bank processing schedules can affect the final arrival time. |
| Bonuses and wagering | Within specified timeframes | Bonus funds and winnings require meeting specific bonus terms and wagering rules. |
| Restricted activities | Reviewed as needed | Irregular play, minimal-risk betting, or software exploitation can void bonus eligibility. |
| Dispute resolution | Support first | Unresolved matters may be escalated to a relevant authority or approved ADR service. |
Bonuses and play rules
All bonuses include terms that must be met before you can withdraw bonus funds or related winnings. Wagering requirements apply to bonus amounts and must be completed within the stated timeframe, or the bonus may be forfeited. Gameplay is monitored for compliance, and bonus funds and winnings linked to prohibited activities may be confiscated.
Responsible gambling controls
Responsible gambling tools include deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are available in account settings and take effect immediately upon activation. If gambling starts to feel difficult to control, consider setting limits early and contacting support organisations such as GamCare or Gamblers Anonymous.
Complaints and disputes
Raise disputes with customer support first so they can be reviewed promptly. If a resolution cannot be reached, escalation may be available through the relevant gambling authority or an approved alternative dispute resolution service. We aim to handle legitimate complaints fairly.
For a smoother experience, complete verification early and keep your account details accurate before requesting a withdrawal. If anything is unclear, customer support can help confirm the steps.