Flamez Privacy Policy
Privacy and transparency matter. Flamez sets clear expectations for how data is handled on our website in Canada.
Navigation
This Privacy Policy describes what information we collect, how we use it, and the choices available to you. It applies only to information collected through our website and does not cover information gathered offline or through other channels.
Consent and clarity
By using Flamez, you agree to this Privacy Policy. When we request specific information, we explain why it is needed.
Information we may collect
- Information you provide when contacting us: name, email, phone number, message content, and any attachments.
- Account information (if you create an account): name, postal address, email, and contact number.
How we use information
We use information we collect to operate and manage the website, improve performance, and keep services reliable. Processing may also support customer support, site updates, and marketing where applicable.
- Operate and manage site functions.
- Enhance and personalize the user experience.
- Analyse behaviour to improve performance and develop new features.
- Send transactional or promotional emails and respond to support requests.
- Detect, prevent, and investigate fraudulent or harmful activity.
| Channel | Details | Details |
|---|---|---|
| Scope | Applies to data collected through our website. | Does not cover offline or other channels. |
| Consent | Using Flamez indicates acceptance of this policy. | We explain why specific details are requested. |
| Account creation | Information may be requested to provide and personalize services. |
|
| Direct contact | Messages sent to us may be stored and reviewed. |
|
| Log files | Standard logs record access activity for operations and security. | IP, browser type, ISP, timestamps, referrals, clicks; not linked to identifiable details. |
| Cookies | Cookies store preferences and help tailor content. | Used to track visited pages and optimize performance per browser. |
| Site improvement | Behaviour analysis supports performance tuning and development. | New features, services, and content may be created from trends. |
| Rights requests | We handle requests to exercise data protection rights. | We aim to respond within one month. |
Log files
Like many websites, Flamez uses log files to record visitor access. Log data may include IP address, browser type, ISP, date and time stamps, referring pages, and click activity.
We use this information to analyse trends and support site security. Log information is not linked to personally identifiable information.
Cookies and web beacons
Cookies help store preferences and tailor content. They can also help track which pages are visited and how the site performs for your browser.
You can adjust cookie settings at any time through your browser controls. Each browser offers different options, so your browser’s help section is the best reference.
Third-party privacy practices
This Privacy Policy does not apply to external websites or partners. If you interact with third-party services through our site, please review their privacy policies separately.
Your data protection rights
Under relevant privacy laws such as the General Data Protection Regulation (GDPR), you may have rights to access, correction, erasure, restriction, objection, and portability.
Contact Us
Questions about privacy, data handling, or rights requests can be sent to [email protected]. If you want to exercise a data protection right, please include enough detail for us to locate your information and respond efficiently.